Terms & conditions

1. Agreement to terms

By accessing or using AutomataMinds services, you agree to be bound by these terms. If you do not agree with any part of the terms, you may not access the service.

2. Services

AutomataMinds provides conversational AI chatbot solutions and related media production services for the hospitality and e-commerce sectors, including custom chatbot development, systems integration, database setup, ongoing optimization and video production.

3. Subscriptions and billing

Chatbot services are billed on a recurring monthly basis. A minimum contract term of three months applies from the date your chatbot goes live. After the minimum term you may cancel at any time with no penalty, effective at the end of the current billing period.

Setup fees are one-off, quoted before work begins, and are non-refundable once development has started.

4. Deployment timelines

We target deployment within 14 days of the agreed project start. Timelines may vary depending on the complexity of integrating with your existing systems and your availability during knowledge base development.

5. Your responsibilities

You are responsible for the accuracy of the information you supply for your knowledge base, for holding the rights to any content or media you provide, and for ensuring your use of the service complies with the terms of any third-party platform you connect it to.

6. Data and privacy

We process guest conversation data solely to operate and improve your chatbot. We do not sell personal data. Conversation logs, including unanswered queries, are retained to improve your knowledge base and may be reviewed by our team for that purpose.

7. Intellectual property

You retain ownership of your brand assets, content and knowledge base data. AutomataMinds retains ownership of its underlying platform, tooling and models. Video deliverables are licensed to you for unlimited commercial use in connection with the property they were produced for.

8. Limitation of liability

The service is provided on an "as is" basis. To the maximum extent permitted by law, AutomataMinds is not liable for indirect or consequential losses arising from the use of, or inability to use, the service. Automated responses may occasionally be incomplete; where the chatbot cannot answer, it escalates to your team.

9. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to active clients in advance of taking effect.

10. Contact

Questions about these terms? Reach us at hello@automataminds.com or +34 666 708 182.