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Frequently asked questions
Everything you need to know before we build your bot. Still curious? Talk to us.
Are your chatbots customizable to my lodging needs?
Absolutely. We understand that every lodging is unique. Our chatbots are highly customizable and can be tailored to reflect your brand identity, user experience, and specific operational needs.
Do your chatbots offer multi-language support?
Yes. Our chatbots can be configured to communicate in multiple languages, helping you engage a diverse audience and serve a global customer base.
Do I need technical expertise to integrate your chatbots?
No technical knowledge needed. We handle the integration for you using our intuitive system, so setup is quick and hassle-free. And if you ever need assistance, our support team is here to help.
Can I integrate the chatbot with my existing reservation and management systems?
Absolutely. Our chatbots integrate smoothly with most reservation and management systems. We handle the setup alongside your team so you can easily manage bookings and improve guest communication.
What platforms can your chatbots be integrated with?
Our chatbots can be integrated across various platforms, including websites, mobile apps and messaging tools like WhatsApp and Facebook Messenger, ensuring a seamless and accessible user experience.
What happens if the chatbot can't answer a question?
The chatbot escalates the conversation to you or your team and notifies you instantly, ensuring the guest still gets the support they need. The question is also logged in a dedicated database of unanswered queries, helping us continuously improve the knowledge base over time.
How long does it take to deploy a chatbot?
We typically launch your chatbot in less than 14 days. Timelines may vary slightly depending on the complexity of integrating with existing systems and the time needed to build a custom database together.
When can my guests start using my chatbot?
Your guests can start using the chatbot as soon as they make a reservation. Access is granted with their reservation email and/or unique booking code.
Can I cancel my subscription?
We require a 3-month minimum contract. After that, you can cancel your subscription at any time with no penalties.